Privacy policy

This policy explains how LuminaCX ("we", "us" or "our") collects, uses and protects personal information when you visit luminacx.io or contact us. If you have any questions, email us at team@luminacx.io.

Information we collect

• Information you give us. When you use our contact form or email us, we collect the details you provide, such as your name, email address, company, website address, traffic range, the services you're interested in and your message.
• Technical information. Our hosting provider may automatically log standard technical data, such as your IP address, browser type and the pages you request, to keep the site secure and working properly.
• Fonts. This site loads fonts from Google Fonts, which means Google receives your IP address when the page loads.

We do not currently use analytics or advertising cookies on this website. If that changes, we will update this policy.

How we use your information

• To respond to your enquiry and arrange calls
• To prepare proposals and deliver our services
• To keep in touch about an ongoing project or conversation
• To keep our website secure and meet our legal obligations

Where data protection laws such as the UK or EU GDPR apply, we rely on our legitimate interests in responding to enquiries and running our business, on taking steps at your request before entering into a contract, or on your consent where required.

Who we share it with

We never sell your personal information. We share it only with trusted service providers that help us run our business, such as our website hosting and form-processing provider and our email provider, and only as far as needed for them to provide their services. We may also disclose information if required by law.

International transfers

Our service providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information.

How long we keep it

We keep enquiry information for as long as needed to respond and follow up, and client information for as long as our agreement and legal obligations require. After that, we delete it or anonymize it.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to receive a copy of it. To make a request, email team@luminacx.io. You can also complain to your local data protection authority.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work hard to keep your data safe.

Children

This website is intended for businesses and is not directed at children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page shows when it was last changed.

Contact us

Questions about this policy or your data? Email team@luminacx.io.